Popular Articles
How Our Storage Fees Work
Our storage fees are a $10 per-gigabyte one time fee. You pay only for the storage you need and then you never pay for it again. You can add additional storage whenever you'd like, a gigabyte at a time.
File Types That We Accept and Support
Permanent.org will accept and store all file formats uploaded to our system by our members. We like to say "if it's made of bits, we'll take it." However, we do have a set of "supported" file formats for each category of file (photo, video, documents ...
What is Permanent.org?
Permanent.org is the world’s first consumer-grade, secure cloud storage service backed by a nonprofit. But it's more than just a cloud based back-up service. Our permanent digital archives provide you with a safe place to preserve and share your ...
How Our Endowment Works
Permanent endows your digital legacy with the financial stability of a museum, library or university to keep it permanently safe and accessible with a single one time storage fee. Each time a user purchases storage, we invest their one-time, ...
What is Our Nonprofit Mission?
Our Mission To preserve and provide perpetual access to the digital legacy of all people for the historical and educational benefit of future generations. Our Vision A sustainable organization that gives people complete control over their digital ...
Recent Articles
Having trouble logging in or resetting your password?
If you are experiencing difficulty accessing your account on Permanent.org or receiving a password reset email, please try the following troubleshooting steps. If you are still experiencing issues after following these steps, please reach out to us ...
Getting Started on Permanent from TightKnit
Welcome, TightKnit family, to Permanent! We are excited to have you join the Permanent.org community. We know that discovering, documenting, and sharing your family stories are important to you. As a nonprofit focused on helping you preserve your ...
Managing Two-Step Verification
At Permanent, we value giving our members control over how their accounts are accessed and used. That's why we offer two-step verification to provide added security to your account. Two-step verification is a security measure that requires you to ...
Getting Started Checklist
Congratulations on taking the first steps towards preserving the legacy that's most important to you by creating an account and joining or creating your first archive! You are on your way towards ensuring that your most important materials are passed ...
Storage Refund Policy
Permanent.org will refund storage that has not been used in the following cases outlined in this document. We will refund storage in units of gigabytes, rounded down, up to the storage that remains unused in your account. The refund can be requested ...