Permanent.org will refund storage that has not been used in the following cases outlined in this document.
We will refund storage in units of gigabytes, rounded down, up to the storage that remains unused in your account. The refund can be requested up to 90 days after purchase. If it has been longer than 90 days, we are unable to refund storage. For instance, if you purchased 10 GB of storage and only used 7.5 GB of storage, you can request a refund for the unused 2GB ($20) of storage up to 90 days from the time of purchase. The remaining .5 GB of storage will remain in your account for you to use, as we cannot refund partial gigabytes of storage.
If you have sent a gift of storage to another person that has not been claimed, you can request that the gift be returned to you at any time. If you purchased that gifted storage within 90 days, you can request a refund of the purchased storage as well.
How Our Storage Fees Work
Our storage fees are a $10 per-gigabyte one time fee. You pay only for the storage you need and then you never pay for it again. You can add additional storage whenever you'd like, a gigabyte at a time.
View and Add Storage
With Permanent's endowment model, you pay for the storage you need to preserve your files as you need it, rather than paying for a monthly or yearly subscription. Learn more about how our storage fees work here. This article will walk you through How ...
View and Add Storage in the Mobile App
This article will walk you through how to view the storage you have in your account, as well as how much storage you have used, and how to add additional storage to your account using Apple Pay or Google Pay. We are working on offering alternate ...
Commercial Storage Partners
Running a data center is a major capital investment and organizational commitment that is not a core requirement to our mission. In fact, we see it as a liability. Instead, we leverage reliable, cost-effective commercial services that are already ...
How to Gift Storage to Another Person
Sharing Permanent with friends, family, colleagues, and community members is a wonderful gift. Your loved one can get started preserving their stories and their legacy with their gift. You can gift storage to an existing Permanent member. You can ...