Why is my file not uploading?

Why is my file not uploading?

If you are having difficulty uploading a file, follow the prompts below to troubleshoot some common issues:
  1. Is your internet connection stable? Check to ensure that you are connected to the internet and that your internet speed is fast enough to support uploading.
  2. Is the file corrupted? Try to open the file on your device and check that it contains the content you expected. Files that are 0 MB may not upload to Permanent
  3. Is the file saved to your device? If you are using cloud storage syncing such as iCloud or Dropbox, the file may be saved in the cloud and not on your device. Make sure the file has been downloaded from the cloud to your computer, and try the upload again.
Need additional help or support? Contact us and we'd be happy to assist.

    • Related Articles

    • Why can't I view my file on Permanent?

      If you click on a file to view it in Permanent and it does not open, it could be because of one of the following: The file type is not compatible with our viewer Permanent.org accepts any file type for preservation, but some files are not available ...

    • Uploading Files on the Mobile App

      Once you've created your account on Permanent.org and created your first archive, you can upload the files that represent the person, group or family, or organization that your archive is about. What should I upload? It can feel overwhelming to ...

    • Upload Your First File

      Congratulations on taking the first steps towards preserving your digital memories and legacy. Now that you've created an account, the next step is to upload your first file. Your first archive When you log in to your Permanent account for the first ...

    • Folder Thumbnails and File Type Icons in Public Archive

      Folders in your Permanent.org Public Archive feature thumbnail previews of one of the files inside the folder. Files and folders in your Public Archive also include icons that indicate the file type. This article documents what each of those icons ...

    • Format Conversion

      Files born today are memories transcribed and locked up in digital formats that have no guarantee to last or be readable in the future. When you use an app to capture a memory, that memory is often wrapped up in the app’s own special packaging ...