Managing Two-Step Verification

At Permanent, we value giving our members control over how their accounts are accessed and used. That's why we offer two-step verification to provide added security to your account. Two-step verification is a security measure that requires you to enter two forms of identification in order to access your account. On Permanent, this looks like entering your password as well as a code that is sent to your email or phone. Now, you can set up two-step verification in your account setting.

You will need to remove all two-step verification methods in order to use SFTP. Learn more here.

How to add two-step verification

When you log into your account, click the drop down menu with your login email address. From there, click “Account.”

Once you’ve clicked “Account,” the “Account Settings” window will open. Click “Login and Security” to reach the two-step authentication settings.

Click “Turn On” under “Two-Step Authentication” and then choose your preferred method from the drop-down menu.

Email

Your screen will look like this if you select “Email.” Enter your email address that you’d like used for verification and click “Send Code.” Once you receive the four-digit code in your email inbox, enter it in the box and click “Enable.”

Once you have enabled the email two-step verification, your screen should look like this:

If you have both email and SMS text message verification enabled, the code will be sent to your phone via text by default. 

SMS Text

If you’d like to add SMS text message as your two-step verification method, select “SMS” from the drop-down menu.

Then, enter the phone number you’d like used for verification and click “Send Code.” This should send you a text message with a four-digit code. Once you’ve received the code, enter it in the box and click “Enable.”

Only North American cell phone numbers are accepted at this time. We apologize for the inconvenience. 

How to remove two-step verification

If you would like to remove a two-step verification method from your account, click “Delete” next to the method you’d like to remove. 

Email

If you want to remove email verification, enter your email address in the box and then click “Send Code.” Once you receive the four-digit code in your email inbox, enter it into the box and press “Delete.”

SMS Text

If you want to remove SMS verification, enter your phone number in the box and then click “Send Code.” This should send you a text message with a four-digit code. Once you’ve received the code, enter it in the box and click “Delete.”

If you follow the instructions, you will successfully remove the two-step verification methods from your account.

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